Cloudanix VulnDB

CVE-2024-3262

Medium · 5.5

CVSS

5.5

EPSS

0.3%

Published

Apr 4, 2024

CISA due date

—

Cloudanix analysis

Monitor only SSVC: Track

Someone who can reach your computer might still see private security tickets even after you log out of the program.

Exploitation
Local Privilege
Attacker needs
Low Privilege
Complexity
Low
Impact
Data Exposure
Component
Application
Class
Information Disclosure
Remediation
Upgrade
Effort
Medium
Patch risk
Low

What it actually does

The vulnerability allows local attackers to retrieve sensitive application data such as vulnerability tickets from persistent browser cache storage after user sessions have ended.

Why it matters to the business

Local attackers can obtain confidential security information, risking exposure of internal vulnerability details and undermining trust in the organization's security processes; prevalence in RT deployments increases the scope of potential data leakage.

How an attack unfolds

An attacker with local device access inspects browser cache directories to locate and extract cached vulnerability tickets that remain despite session termination.

How to fix it

Upgrade RT software to a version that prevents sensitive data retention in browser cache; enforce browser cache clearing policies after logout and restrict local device access where possible.

How to confirm the fix worked

After logout, inspect browser cache locations to confirm no vulnerability ticket data remains; test session termination behavior across supported browsers.

Typical attack path

  1. Gain local access to a device running the affected RT software
  2. Locate browser cache storage used by the application
  3. Search cache contents for retained vulnerability ticket data
  4. Extract and exfiltrate the exposed information

How to detect it

Review local file access logs and browser cache directories for unexpected reads of application data after sessions terminate; correlate with user activity to identify unauthorized local access.

What your security team should do

  • Apply available software updates addressing cache handling as soon as released
  • Configure browsers to clear cache on session end for affected applications
  • Limit local administrative access on systems running RT
  • Audit browser cache contents periodically for sensitive artifacts

The record

Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.

Affected packages

Ecosystem Package Introduced Fixed
Debian:11 request-tracker4 0 No fix
Debian:12 request-tracker4 0 No fix
Debian:12 request-tracker5 0 No fix
Debian:13 request-tracker4 0 4.4.7+dfsg-2
Debian:13 request-tracker5 0 5.0.7+dfsg-1
Ubuntu:16.04:LTS request-tracker4 0 No fix
Ubuntu:20.04:LTS request-tracker4 0 No fix
Ubuntu:22.04:LTS request-tracker4 0 No fix
Ubuntu:22.04:LTS request-tracker5 0 No fix
Ubuntu:24.04:LTS request-tracker4 0 No fix
Ubuntu:24.04:LTS request-tracker5 0 No fix
Ubuntu:24.10 request-tracker4 0 No fix
Ubuntu:24.10 request-tracker5 0 No fix
Ubuntu:25.04 request-tracker4 0 No fix
Ubuntu:25.10 request-tracker4 0 No fix
Ubuntu:Pro:16.04:LTS request-tracker4 0 No fix
Ubuntu:Pro:18.04:LTS request-tracker4 0 No fix
Ubuntu:Pro:20.04:LTS request-tracker4 0 No fix
Ubuntu:Pro:22.04:LTS request-tracker5 0 5.0.1+dfsg-1ubuntu1+esm1
Ubuntu:Pro:24.04:LTS request-tracker5 0 5.0.5+dfsg-2ubuntu0.1~esm1

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