CVE-2024-3262
Medium · 5.5CVSS
5.5
EPSS
0.3%
Published
Apr 4, 2024
CISA due date
—
Cloudanix analysis
Someone who can reach your computer might still see private security tickets even after you log out of the program.
- Exploitation
- Local Privilege
- Attacker needs
- Low Privilege
- Complexity
- Low
- Impact
- Data Exposure
- Component
- Application
- Class
- Information Disclosure
- Remediation
- Upgrade
- Effort
- Medium
- Patch risk
- Low
What it actually does
The vulnerability allows local attackers to retrieve sensitive application data such as vulnerability tickets from persistent browser cache storage after user sessions have ended.
Why it matters to the business
Local attackers can obtain confidential security information, risking exposure of internal vulnerability details and undermining trust in the organization's security processes; prevalence in RT deployments increases the scope of potential data leakage.
How an attack unfolds
An attacker with local device access inspects browser cache directories to locate and extract cached vulnerability tickets that remain despite session termination.
How to fix it
Upgrade RT software to a version that prevents sensitive data retention in browser cache; enforce browser cache clearing policies after logout and restrict local device access where possible.
How to confirm the fix worked
After logout, inspect browser cache locations to confirm no vulnerability ticket data remains; test session termination behavior across supported browsers.
Typical attack path
- Gain local access to a device running the affected RT software
- Locate browser cache storage used by the application
- Search cache contents for retained vulnerability ticket data
- Extract and exfiltrate the exposed information
How to detect it
Review local file access logs and browser cache directories for unexpected reads of application data after sessions terminate; correlate with user activity to identify unauthorized local access.
What your security team should do
- Apply available software updates addressing cache handling as soon as released
- Configure browsers to clear cache on session end for affected applications
- Limit local administrative access on systems running RT
- Audit browser cache contents periodically for sensitive artifacts
The record
Information exposure vulnerability in RT software affecting version 4.4.1. This vulnerability allows an attacker with local access to the device to retrieve sensitive information about the application, such as vulnerability tickets, because the application stores the information in the browser cache, leading to information exposure despite session termination.
Affected packages
| Ecosystem | Package | Introduced | Fixed |
|---|---|---|---|
| Debian:11 | request-tracker4 | 0 | No fix |
| Debian:12 | request-tracker4 | 0 | No fix |
| Debian:12 | request-tracker5 | 0 | No fix |
| Debian:13 | request-tracker4 | 0 | 4.4.7+dfsg-2 |
| Debian:13 | request-tracker5 | 0 | 5.0.7+dfsg-1 |
| Ubuntu:16.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:20.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:22.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:22.04:LTS | request-tracker5 | 0 | No fix |
| Ubuntu:24.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:24.04:LTS | request-tracker5 | 0 | No fix |
| Ubuntu:24.10 | request-tracker4 | 0 | No fix |
| Ubuntu:24.10 | request-tracker5 | 0 | No fix |
| Ubuntu:25.04 | request-tracker4 | 0 | No fix |
| Ubuntu:25.10 | request-tracker4 | 0 | No fix |
| Ubuntu:Pro:16.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:Pro:18.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:Pro:20.04:LTS | request-tracker4 | 0 | No fix |
| Ubuntu:Pro:22.04:LTS | request-tracker5 | 0 | 5.0.1+dfsg-1ubuntu1+esm1 |
| Ubuntu:Pro:24.04:LTS | request-tracker5 | 0 | 5.0.5+dfsg-2ubuntu0.1~esm1 |
Related vulnerabilities
- CVE-2023-41260 Best Practical Request Tracker (RT) before 4.4.7 and 5.x before 5.0.5 allows Information… Also affects request-tracker4
- CVE-2023-41259 Best Practical Request Tracker (RT) before 4.4.7 and 5.x before 5.0.5 allows Information… Also affects request-tracker4
- CVE-2022-25802 Best Practical Request Tracker (RT) before 4.4.6 and 5.x before 5.0.3 allows XSS via a… Also affects request-tracker4
- CVE-2023-45024 Best Practical Request Tracker (RT) 5 before 5.0.5 allows Information Disclosure via a… Also affects request-tracker5
- CVE-2022-25803 Best Practical Request Tracker (RT) before 5.0.3 has an Open Redirect via a ticket search. Also affects request-tracker5
- CVE-2024-45613 CKEditor 5 is a JavaScript rich-text editor. Also affects request-tracker4
- CVE-2024-43411 CKEditor4 is an open source what-you-see-is-what-you-get HTML editor. Also affects request-tracker4
- CVE-2021-41164 CKEditor4 is an open source WYSIWYG HTML editor. Also affects request-tracker4